Last Updated: March 31st, 2025
We may collect the following personal information when you interact with our Website:
A. Name.
Your first and last name is used for identification and personalization of services.
B. Email Address.
Used for communication, account-related notifications, password recovery, and marketing
communications (with your consent).
C. Phone Number.
Used for customer support, service inquiries, and order processing. If you provide a mobile
number, you may receive service-related SMS updates.
D. Payment Information.
Processed securely through third-party payment providers. While we do not store full credit
card details, we may retain transaction records for order verification, refunds, and accounting
purposes.
E. Account Credentials.
If you create an account, we may collect login credentials (username and password) to manage
access and authentication.
F. Communication Records.
If you contact us via email, chat, or phone, we may store communications for training, support,
or legal purposes.
G. Survey and Feedback Data.
Information you provide when responding to surveys, reviews, or feedback requests regarding
our services.
H. User-Generated Content.
If you post comments, reviews, or submit design preferences, this information may be collected
and publicly displayed (if applicable).
We collect and process your personal information for the following purposes:
A. To Provide and Personalize Our Services.
We use your information to fulfill clients’ requests and orders, process payments, and deliver
digital or physical house plans. Additionally, we tailor your experience by remembering your
preferences and past interactions.
B. Customer Support and Communication.
Your contact details allow us to respond to inquiries, provide assistance, resolve issues, and
improve our support services. We may also reach out to request feedback about our services.
C. Marketing and Promotional Activities.
With your explicit consent, we may send promotional emails, exclusive offers, service updates,
and personalized recommendations. You may opt out of marketing communications at any time.
D. Website and Business Improvement: We analyze user interactions, purchase behavior, and
feedback to enhance our Website’s functionality, optimize service offerings, and develop new
features.
E. Fraud Prevention and Security
We monitor activity on our Website to detect and prevent fraudulent transactions,
unauthorized access, and cyber threats. Security measures include IP tracking, encrypted
transactions, and account authentication.
F. Compliance with Legal Obligations
Your information may be processed to comply with regulatory requirements, resolve disputes,
enforce our policies, or respond to legal requests.
G. Business Operations and Analytics
We use aggregated, anonymized data for internal reporting, performance monitoring, and
business strategy development. This helps us identify trends and refine our services to better
meet customer needs.
We process your personal information based on the following legal grounds:
A. Contractual Necessity.
We use the information to fulfil our obligations when you use this website services, request consultation, or engage with us in any way that forms a contract between you and the House Plan Source.
B. Legitimate Interests.
We use the information to manage our relationship with you, improve our services, and ensure the efficient operation of our platform while safeguarding your rights and interests.
C. Consent
For activities such as sending promotional emails and other communications that require your
explicit consent. You have the right to withdraw your consent at any time without affecting the lawfulness of processing based on consent before its withdrawal.
We may share your personal information with third parties in the following situations:
A. Service Providers
We may engage third-party service providers to assist with the operation of our website, email
communication, and other business functions. These providers are contractually obligated to
protect your personal information and use it only for the purposes we specify.
B. Legal Compliance
We may disclose your personal information if required to do so by law or in response to a valid
legal request.
C. Data Sharing With Consent
We recognize the sensitivity of your personal information, particularly regarding your
immigration status and student records. We handle all personal data, especially that of international students and foreign nationals, with the utmost care and in strict compliance with
CCPA and GDPR. We do not share your sensitive data with third parties without your explicit
consent, and we have robust security measures in place to protect your information.
We primarily use third-party hosting services. If you are located in the European Economic Area (EEA), we will ensure that your data is protected in compliance with applicable data protection laws. This may involve implementing appropriate safeguards, such as standard contractual clauses approved by the European Commission.
Under GDPR and EEA data protection laws, you have the following rights:
A. Right to Access
You have the right to request access to the personal information we hold about you.
B. Right to Rectification
You have the right to request the correction of inaccurate or incomplete information.
C. Right to Erasure
You have the right to request the deletion of your personal information, subject to certain conditions.
D. Right to Restrict Processing
You can request that we limit the processing of your personal information under certain circumstances.
E. Right to Data Portability
You have the right to request a copy of your personal information in a structured, commonly used, and machine-readable format.
F. Right to Object
You have the right to object to the processing of your personal information for direct marketing purposes or on grounds relating to your specific situation.
G. Right to Withdraw Consent
If we process your personal information based on your consent, you have the right to withdraw it at any time.
H. The Right To Complain To A Supervisory Authority
Users have the right to the Information Commissioner’s Office.
To exercise any of these rights, please contact us at
[email protected]
As a California resident, you have additional rights under the CCPA:
A. Right to Opt-Out
You can opt out of any sales or sharing of your personal information.
B. Right to Access
You can request access to and information about our data practices.
C. Right to Deletion or Correction
You can request the deletion or correction of your personal information.
D. Right to Non-Discrimination
You have the right not to be discriminated against for exercising your privacy rights.
Our website and the services offered are not intended for use by children under the age of 18. We do
not knowingly collect or solicit personal information from children under 18 years of age in compliance
with the Children’s Online Privacy Protection Act (COPPA). We encourage parents and guardians to
actively participate in their children’s online activities and to be aware of the sites they are visiting. If
you are under 18, you should not use our website or services, nor should you provide any personal
information to us. If a parent or guardian becomes aware that their child has provided us with personal
information without their consent, we urge them to contact us immediately using the contact
information provided on our website or via the email address below. Upon verification, we will take
prompt action to remove that information from our records.
We implement appropriate technical and organizational measures to protect your personal information
from unauthorized access, alteration, disclosure, or destruction. However, please be aware that no
method of transmission over the Internet or method of electronic storage is entirely secure.
We retain your personal information only for as long as necessary to fulfil the purposes for which it was
collected, including legal, accounting, or reporting requirements. The retention period may vary depending on the type of data and the applicable legal requirements.
We use cookies and similar tracking technologies to enhance your experience on our website. This Cookie Policy explains what cookies are, how we use them, and your choices regarding the usage of cookies.
Cookies are small text files that are stored on your device when you visit a website. They help improve your browsing experience by remembering your preferences and enabling certain website functionalities
A. Essential Cookies
These cookies are necessary for the proper functioning of our website and cannot be
disabled. They include cookies that allow you to navigate the site and access secure areas.
B. Analytical/Performance Cookies
These cookies help us understand how visitors interact with our website by collecting and reporting information anonymously. We use this data to improve the performance and user experience of our website.
C. Functionality Cookies
These cookies allow us to remember your preferences and provide enhanced features, such as personalized content and language settings.
You can manage your cookie preferences through your browser settings. Most web browsers
allow you to block or delete cookies, but please note that disabling cookies may affect your
ability to use certain features of our website.
Some cookies on our website may be placed by third parties, such as analytics providers or
advertising partners. These third parties may use cookies to collect information about your
online activities over time and across different websites.
Our website may contain links to third-party websites or services that we do not operate. Please
be aware that we are not responsible for the privacy practices of these third parties. We
encourage you to review the privacy policies of any third-party websites you visit
The House Plan Source strictly complies with:
A. The CAN-SPAM Act (Controlling the Assault of Non-Solicited Pornography And Marketing Act) for email communications.
B. The TCPA (Telephone Consumer Protection Act) for SMS/call-based marketing
C. State-specific regulations (e.g., Florida’s mini-TCPA)
We only send promotional emails/SMS to users who directly subscribe (e.g., newsletter signup,
checkout opt-in), have an active account with transactional messaging preferences enabled and provide
prior express written consent (for SMS) per TCPA requirements.
All commercial emails/SMS will clearly include:
A. Sender identification (The House Plan Source)
B. Valid physical address: [Insert Company Mailing Address]
C. Clear opt-out instructions (as detailed above)
D. No deceptive subject lines/content (CAN-SPAM § 5(a)(1))
A. No auto dialed/prerecorded calls/SMS without prior express written consent
B. SMS frequency varies (typically 1-4/month; reply “HELP” for details)
C. Consent is not a condition of purchase
We do not sell your contact data. Service providers (e.g., email/SMS platforms) are contractually bound
to compliance.
If you are located within the EEA, this notice applies to you. In addition to the rights outlined in Section
7, you have the right to complain to your local data protection authority if you believe that we have not
complied with applicable data protection laws.
